Your Satisfaction, Our Commitment
Welcome to Orama Kilt! We’re here to ensure you’re delighted with every purchase. If there’s ever an issue, we’re here and ready to make things right.
Exchanges Made Easy
Got an item that doesn’t quite fit or isn’t what you expected? No worries! Our exchange and return policies are designed to be hassle-free.
- Wrong Size or Color? We’re happy to exchange most items. Just reach out to us, and we’ll guide you through the process.
- Custom-Made Items: Please note that custom-made or engraved items can’t be exchanged or refunded unless there’s a manufacturing fault. In such cases, our “Love it or Burn it” policy may apply.
- Fastest Exchange: The quickest way to exchange is to order your replacement and then return the unsuitable item for a refund. We’ll take care of the rest!
Returns Simplified
Want to return an item for a refund? Here’s what to do:
Contact us at kiltorama@gmail.com with your order number and reason for return.
Let us know if the item seems faulty in any way.
A Few Things to Remember:
- Most items are eligible for a refund, except custom-made or engraved items.
- Inform us or return goods within 30 days of receiving your order.
- It’s your responsibility to ensure that returned goods reach us in good condition.
- Keep all tags/labels attached and return items free from odors and pet hair.
- For overseas returns, label the package as ‘Returned Goods’ to avoid extra charges.
Our Promise to You
At Orama Kilt, we strive to ensure your purchases reach you in top-notch condition, and we appreciate the same care when you return them. Your satisfaction is our top priority, and we’re here to make your shopping experience smooth and enjoyable.